Muzu Media – Client Service Agreement

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MUZU MEDIA – CLIENT SERVICE AGREEMENT

This Client Service Agreement ("Agreement") is entered into by and between Muzu Media, LLC (or its successor entity) ("Service Provider") and the undersigned client ("Client"). By executing this Agreement electronically, Client agrees to the terms below and acknowledges that electronic signatures are legally binding.

 

1. SERVICES PROVIDED

Service Provider agrees to provide short-form content editing and related marketing services as selected by Client, including but not limited to:

• Short-form video editing (Reels, TikToks, Shorts)

• Color grading, captions, text overlays, transitions, and sound design

• Content optimization and delivery

• Strategy guidance based on the selected package

Services are provided according to the package purchased (Starter or Growth). Specific deliverables are defined by the active package.

 

2. PAYMENT TERMS

• All services are billed on a monthly recurring basis unless otherwise agreed in writing.

• Payment is due upfront prior to the commencement of any services.

• Payments are processed automatically via the Client’s authorized payment method.

• Client authorizes Service Provider to charge the payment method on file for recurring invoices.

• All fees are non-refundable.

 

3. TERM & CANCELLATION

• This Agreement is subject to a minimum initial term of thirty (30) days.

• After the initial term, Client may cancel with written notice prior to the next billing cycle.

• No refunds, credits, or prorated fees will be issued for partial service periods.

 

4. CLIENT RESPONSIBILITIES

Client agrees to:

• Provide raw content, brand assets, and required materials in a timely manner

• Respond to revision requests and approvals promptly

• Ensure they have rights to all content submitted

Delays caused by Client may affect delivery timelines.

 

5. REVISIONS

• Each video includes one (1) round of revisions, unless otherwise stated in the package.

• Additional revisions may incur extra fees at Service Provider’s discretion.

 

6. NO GUARANTEES

Client acknowledges that:

• Service Provider does not guarantee views, leads, sales, revenue, or engagement

• Results depend on many factors outside Service Provider’s control

• Services are provided on a best-effort basis

 

7. FULFILLMENT & SUBCONTRACTING

• Service Provider may utilize third-party contractors or subcontractors to fulfill services.

• Service Provider remains the sole point of contact and is responsible for final deliverables.

• Client agrees that fulfillment methods are at Service Provider’s discretion.

 

8. INTELLECTUAL PROPERTY

• Upon full payment, Client retains ownership of the final delivered content.

• Service Provider retains the right to display completed work in portfolios, marketing materials, and case studies unless otherwise requested in writing.

 

9. CONFIDENTIALITY

Both parties agree to keep confidential any non-public business information shared during the course of this Agreement.

 

10. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Service Provider shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, profits, data, or business opportunities.

Service Provider’s total aggregate liability under this Agreement shall not exceed the total amount paid by Client to Service Provider during the most recent thirty (30) day billing period.

 

11. INDEMNIFICATION

Client agrees to indemnify and hold harmless Service Provider against claims arising from:

• Content provided by Client

• Copyright or trademark violations related to Client materials

 

12. GOVERNING LAW

This Agreement shall be governed by the laws of the State of New Jersey.

 

13. ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the parties and supersedes all prior discussions or agreements.

 

14. ACCEPTANCE & ELECTRONIC SIGNATURE

By signing below, Client acknowledges that they have read, understood, and agree to be bound by this Agreement. Client agrees that electronic signatures, digital acknowledgments, and online acceptance shall constitute valid and binding execution of this Agreement.

 

15. LATE PAYMENTS & COLLECTIONS

• Any payment not successfully processed on the due date may result in immediate suspension of services.

• Late payments may incur a late fee of 5% per month (or the maximum allowed by law), whichever is less.

• Client is responsible for all reasonable collection costs, including legal fees, incurred in recovering unpaid balances.

• Service Provider reserves the right to terminate services for non-payment without further notice.