Refund Policy

​At Muzu Media, we are committed to delivering high-quality video production and content creation services. Because our work involves time, planning, and creative labor, this Refund Policy outlines the conditions under which refunds may or may not be issued.

1. Deposits & Payments

• All deposits and booking fees are non-refundable.

• Deposits secure production dates, pre-production planning, and project resources.

2. Refund Eligibility

Refunds may be granted only if no work has begun on the project.
If any of the following work has started, refunds will generally not be issued:

• Pre-production planning, scripting, or shot lists

• Scheduling talent, locations, or equipment

• Filming or on-site production

• Editing, color grading, sound design, or revisions

3. Timeframe for Requesting a Refund

Clients may request a refund within 7 days of payment, only if no work has started.
After 7 days, or once any project work begins, payments become non-refundable.

4. Partial Refunds

Partial refunds may be granted only in special circumstances, such as:

• Muzu Media is unable to complete the project

• Unforeseen emergencies that prevent production from occurring
  Partial refunds are calculated based on work already performed and expenses incurred.

5. Cancellations

• If a client cancels after production work has started, payments are non-refundable.

• If a scheduled filming date is canceled by the client with less than 48 hours' notice, an additional cancellation fee may apply.

6. Revisions & Satisfaction

We offer revisions as outlined in your service agreement to ensure satisfaction.
Revisions do not qualify for refunds once editing work has started.

7. Digital Product & File Delivery

Due to the nature of digital media:

• Delivered files, downloadable content, and final edits are non-refundable once sent.

• If there is a technical issue with a delivered file, we will correct it at no additional cost.

8. Muzu Media Cancellations

If Muzu Media must cancel or cannot complete a project for any reason:

• A full or partial refund will be issued depending on the stage of the project.

9. Contact

For refund or cancellation inquiries, please contact us at:
Email: muuzumedia@gmail.com
Phone: 732-978-0792